Privacy policy

Information obtained from customers

We obtain the following information from our customers:

  • Name (including nickname and pen name)

  • address

  • email address

  • Information about your payment method such as credit card, bank account, e-commerce, etc.

  • Identification information generated using cookies

  • Information about the OS and terminals used by the customer, such as the ID generated by the OS, the type of terminal, and the terminal identifier.

  • Customer behavior history on our website such as staying time, input history, purchase history, etc. on our website

  • Usage history of our application such as startup time, input history, purchase history of our application

  • Information that the customer has approved to disclose to the partner due to the ID used by the customer in the external service and other privacy settings of the external service

  • phone number

  • Age or date of birth

Purpose of using customer information

We will use the information obtained from our customers for the following purposes.

  • To accept registrations, verify your identity, and authenticate our services

  • To manage your usage history of our services

  • For payment of usage charges

  • To analyze the customer's behavior history in our service and use it to maintain and improve our service

  • For market analysis and marketing

  • To inform you about our services

  • To respond to customer inquiries

  • To respond to acts that violate our rules and regulations

  • To notify you of changes, discontinuances, terminations, or contract cancellations of our services

  • To notify changes in our terms and conditions

  • In addition to the above, for the provision, maintenance, protection and improvement of our services

  • To create an anonymously processed information database, etc. (Article 2, Paragraph 10 of the Personal Information Protection Law)

  • For ad delivery, display and effectiveness measurement

  • To provide customer's personal information to subcontractors and provide order processing, warehousing, and shipping services.

Provided by a third party

Regarding the information obtained from customers that falls under personal data (Article 2, Paragraph 6 of the Personal Information Protection Law), we will not accept the consent of the customer in advance from a third party (a person outside Japan). Includes.) Will not be provided. However, the following cases are excluded.

  • When outsourcing the handling of personal data

  • When we or our services are acquired

  • When sharing with a business partner (If there is a specific shared use, the details will be announced separately.)

  • In addition, when legally permitted to provide to a third party by law

Access analysis tool

We use"Google Analytics"for your access analysis. Google Analytics uses cookies to collect traffic data. Traffic data is collected anonymously and is not personally identifiable. You can refuse to collect this information by disabling cookies. For details, please check the settings of your browser. For more information on Google Analytics, please see below.

Anonymous processing information

We use the information obtained from our customers to configure anonymously processed information (meaning what is stipulated in Article 2, Paragraph 9 of the Personal Information Protection Law, and construct an anonymously processed information database, etc., as stipulated in Article 2, Paragraph 10 of the same law. (Limited to what you do) may be created and used. In this case, we will take measures in accordance with the provisions of the Personal Information Protection Law.

Privacy policy changes

We will change the content of this privacy policy as necessary. In this case, we will inform or notify you of the enforcement time and contents of the changed privacy policy by an appropriate method.


If you would like to disclose, correct, suspend or delete your information, please contact us at the email address below.

In this case, we will confirm that the request is from the person himself/herself by the method specified by us, such as presenting a driver's license. For information disclosure requests, an administrative fee of 1,000 yen will be charged per application regardless of whether or not it is disclosed.

Business name

nae Co., Ltd.

Enacted on February 16, 2022